Teams Phone or VoIP

One licence question, not a telecom sales pitch.

If your team already pays for Microsoft 365, Teams Phone is a licensing decision before it's anything else. This page is a plain fit check for whether it can actually retire what you're paying for today—not a pitch for a phone system.

Book a scoping call

Signals Teams Phone might fit

Four signals worth checking.

Already there
Your team already lives in Teams
Calls, chat, and meetings already happen there; a separate desk phone or softphone app is the odd one out.
Contract fatigue
You're tired of maintaining a separate PBX
A legacy phone system needs its own vendor, its own maintenance window, and its own bill, disconnected from everything else you administer.
Anywhere calling
People need the business number from anywhere
A desk-bound phone system doesn't match how or where the team actually works now.
Project appetite
You're willing to treat number porting as its own project
Moving phone numbers and retiring old hardware takes deliberate planning, not a same-day switch.

What this is—and is not

A licensing decision, not a telecom pitch.

A licensing-and-rollout decision, not a telecom sales pitch.

This page doesn't sell calling plans, act as your carrier, or promise call quality on a network we don't operate. Whether Teams Phone works well depends on real variables—internet reliability at each location, emergency-calling (E911) requirements, number-porting timelines, and existing contract termination costs—that a straight answer has to name rather than skip past.

What we can honestly help with is the Microsoft 365 side: the licence-tier decision, the rollout sequencing, and how the new setup folds into recurring tenant administration once it's live. The calling plan or connectivity relationship itself is a separate, specific decision your team makes with its eyes open.

Weigh the two paths

Two systems, two different trade-offs.

Move to Teams Phone

Best for: teams already standardised on Microsoft 365 who want one bill, one admin surface, and calling from any device.

Output: a licence decision, a scoped number-porting project, and calling folded into the tenant you already administer.

Keep the current system

Best for: locations with unreliable internet, hard requirements the current provider already satisfies, or a contract nowhere near renewal.

Output: no change now—revisit at the next natural contract or growth milestone.

Questions worth answering before switching

Five questions before you commit.

What does call quality look like on your actual internet connection, not just in a demo?
What are your emergency-calling (E911) requirements, and does the rollout plan for them explicitly?
How long does number porting realistically take, and who owns that timeline?
What does it cost to exit your current contract early, versus waiting for renewal?
Who needs a physical handset or headset, versus a laptop and a mobile app?

Continue from here

This is a licensing decision first.

Licensing optimisation How a project gets scoped Compare care plans Book a scoping call

Four signals worth checking.

Your team already lives in Teams

You're tired of maintaining a separate PBX

People need the business number from anywhere

You're willing to treat number porting as its own project