Working standards
Every engagement starts with clear responsibility.
Before work begins, the recurring scope, access design, accountable parties, monthly record, and exit path are put in writing. Those standards make the engagement easier to inspect and run.
Book a scoping callEngagement foundation
In writing, before access.
Agree how this works before access.
M365 Care begins by defining what recurring administration includes, what remains a business decision, and which support, security, or project work should follow another path.
We name the accountable provider and your decision-maker before we get tenant access. The access design, working cadence, monthly record, and handback path then become part of the written agreement.
Confirmed before access
Scope, access and accountability- Named accountable provider
- Named business decision owner
- Least-privilege role design
- Communication and escalation path
- Access removal and handback plan
What you can review
Review how we work before you decide.
What's in scope
Our published responsibilities distinguish people, access, licences, shared work, governance and change from tickets, security review and projects.
Review what we manage →Monthly method
The monthly cycle explains how observations become routine action, business decisions, follow-up and a concise monthly record.
Review the method →Monthly summary
The example summary shows how completed work, business decisions, follow-up, and next priorities stay easy to track.
Review the example →Published boundaries
Plans distinguish recurring tenant administration from help-desk, formal security-review, and migration-project work.
Review plans and boundaries →
Agreement checklist
Six answers worth having on paper.
Put the promises in writing.
Use this checklist to make the engagement clear before credentials or administrative access change hands.
Named accountability
The legal entity, accountable provider, business decision owner and a direct contact path.
Written scope
Recurring responsibilities, exclusions, priorities, dependencies and work that routes elsewhere.
Access design
Roles, least-privilege approach, emergency access boundary, review cadence and offboarding path.
Decision roles
Who approves business choices, how questions escalate and where open decisions remain visible.
Monthly record
Completed work, exceptions, outstanding answers and next priorities in a useful monthly summary.
Exit readiness
How access, records and outstanding work will be handed back at the end of the engagement.
Independence
M365 Care is not Microsoft.
M365 Care is an independent service and is not affiliated with or endorsed by Microsoft Corporation. Microsoft 365 is a trademark of the Microsoft group of companies.
No Microsoft partner level, certification or product endorsement is claimed on this site.
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