Licensing optimisation
Optimisation starts with a question, not a deletion list.
Licence spend rarely goes wrong all at once. It drifts—one add-on here, one unused premium SKU there—until nobody can say confidently what each assignment is actually for.
Book a scoping callHow licence spend drifts
Four familiar patterns.
- Overlap
Two SKUs cover the same capability
A premium add-on duplicates something already included in a bundled plan, and nobody has compared the two.
- Unused
Premium features nobody adopted
An advanced capability was licensed for a rollout that never fully happened.
- Stale
Assignments outlive the role
A licence tier reflects a job someone no longer does, not the work in front of them today.
- Project
Add-ons bought for one project stay active
A short-term need becomes a permanent line item because nobody scheduled a review date.
The optimisation question
Context first. The change second.
The question comes before the change.
An unused assignment could reflect a completed project, a changed role, a planned absence, or a capability the team simply has not adopted yet. Treating every unused licence as waste risks removing something a manager is quietly relying on. Treating every assignment as untouchable guarantees the spend never gets reviewed at all.
A workable review identifies the question and puts it to the business owner who can actually answer it. We identify the decision; we do not invent a savings figure or promise a specific reduction before that conversation happens.
Before changing an assignment
Four questions worth asking, in order.
What belongs in the monthly view
Five recurring checks.
- New assignments made since the last review, matched against an actual joiner or role change
- Premium add-ons with usage that has not moved in the last review cycle
- Duplicate capability across two or more assigned SKUs for the same person
- Licences still held by accounts that should have been disabled or converted
- Any project-driven add-on that has passed its intended review date
Connect this to the rest of care
Licensing decisions rarely stand alone.
They connect to the access baseline set for joiners and movers, to whether a tenant is ready to license something new like Copilot or Teams Phone deliberately rather than by default, and to the wider budget trajectory a quarterly review looks at.