Essential
Core tenant care$39CAD / user / month
For a team that needs the basics handled reliably every month.
- People, access and licence hygiene
- Core ownership questions
- Prioritized monthly care list
- Monthly summary
Ongoing managed IT support
Keep your IT infrastructure from falling into nobody's hands.
Someone owns it, every month.
Your IT infrastructure needs continuous attention - users come and go, access stays outdated, equipment needs patches, cloud services keep shifting, backups need verification, and security decisions wait. For growing teams without a dedicated IT department, we manage it every month: user access, system security, cloud administration, shared infrastructure, and open decisions, instead of letting it drift.
From $39 CAD per user/month. English-language service. Fit, access and responsibilities are agreed before work starts.
What gets better
Four problems that get resolved when someone owns the work.
- People movement stays current
Access, security, and licensing follow each hire, change, and departure
When staff changes happen, all related infrastructure updates get handled together instead of being forgotten.
- Systems stay secure
Patch tracking, access reviews, and security policy stay on schedule
Regular reviews prevent outdated permissions and unpatched systems from creating risk.
- Decisions don't vanish
Business decisions stay tracked and visible until resolved
Open questions and needed choices stay on a written list and get followed up until someone decides.
- Support becomes predictable
Routine work is scheduled; urgent issues route correctly
Regular maintenance work gets done on schedule while genuine problems go to the right place instead of getting lost.
A sample month
Tracked from the day we notice it to resolution.
How routine work gets documented and resolved
This example is illustrative, not actual customer data.
Work areaServer patch status
- Observed
A critical security patch was released for a production server.
- What we did
Assessed impact, scheduled maintenance window, and prepared rollback plan.
- Decision needed
Operations lead approves the patch window or requests a delay.
- Follow-up
We apply the patch in the approved window, verify system health, and log completion.
How we track it: issue → plan → approval → execution → verificationSee how the monthly cycle works →
The gap we handle
Not broken. Just unowned.
Your IT infrastructure works, but managing it isn't anyone's job.
Systems rarely fail all at once. Instead, a former employee's access stays active, patch schedules slip, cloud services keep changing without review, backup verification gets missed, and security decisions only live in one person's memory.
Those usually aren't emergency tickets or major projects. They're ordinary maintenance work that needs someone to own it every month - to keep things current, secure, and documented.
Check if we're a fitWhat you get
Stable infrastructure because routine maintenance actually gets done.
- User security
Clean access at every hire, change, and departure
Onboarding, role transitions, and offboarding are handled together with proper access and security follow-up.
- Infrastructure health
Systems stay current and patched
We track updates and security patches, schedule maintenance windows, and verify system integrity on a regular rhythm.
- Cloud administration
Services stay organized and owned
Microsoft 365 resources, cloud storage, and shared services get regular review and assignment to named owners.
- Visibility & control
You know your IT status
Monthly summaries show what changed, which decisions need your attention, and what's being worked on next.
IT support includes
Tracked as one coordinated service.
Complete IT operations coverage across multiple domains.
Each area involves different technical work, but we track them together as one managed-IT service so nothing falls through the cracks.
- User & access managementOnboarding, role changes, departures, permissions, and license assignments.
- Cloud infrastructureMicrosoft 365, email, storage, databases, servers, and infrastructure configuration.
- Security & governanceAccess controls, approval processes, security reviews, and policy compliance.
- Email & collaborationTeams, SharePoint, mailbox ownership, and shared workspace governance.
- Backup & continuityBackup verification, retention policies, disaster recovery planning, and business resilience.
- Endpoint managementDevice enrollment, compliance policy, and device lifecycle tied to people changes.
- Compliance & riskSecurity awareness, incident response basics, and ongoing compliance oversight.
- IT operations & projectsProject scoping, change coordination, and help desk boundaries.
Plans · CAD per user/month
Two plans. Scope matched to your IT needs.
Essential covers core IT administration: user access, licensing, and infrastructure basics. Plus adds broader cloud services, system security, and operational continuity.
Plus
Broader tenant care$49CAD / user / month
For a tenant with more shared workspaces, stakeholders and change happening.
- Everything in Essential
- Teams, sites, groups and mailbox ownership
- Broader change and backlog coordination
- Priority response and scheduling
Exact scope is confirmed before you sign anything. Neither plan includes a high-volume help desk, a formal security assessment, or a migration project - those are handled as separate engagements.
Working standards
Agreed before anyone touches the tenant.
Know the scope, access plan and who's accountable before we start.
Every engagement starts with a written scope and a least-privilege access plan. We confirm who's accountable on both sides before we get tenant access, each month closes with a clear summary, and there's a defined path to hand everything back if the engagement ends.
Review our working standards- Written scopeRecurring work, exclusions and work that should route elsewhere.
- Least-privilege planHow tenant access will be limited, reviewed and removed.
- Named accountabilityWho's responsible for the engagement, the admin work and business decisions.
- Useful monthly recordCompleted work, open decisions and next priorities - laid out clearly.
- Orderly exitHow access, records and outstanding work return to your team.