Ongoing care
Tenant ownership, routine hygiene, continuity, prioritized work, and a monthly summary.
Care plan and deliverables
What the care plan handles each month.
The care plan defines recurring administration, the decisions your team still owns, and the deliverables you receive without treating every observation as an emergency.
Build your care briefRecurring scope
Four connected areas of responsibility.
Each area changes at a different pace. The plan keeps routine work, ownership questions, and follow-up responsibilities clear.
- 01
People and access
Joiners, leavers, guests, roles, and the business decisions that shape access.
- 02
License hygiene
Assignments and changes reviewed against how people actually work.
- 03
Shared work
Teams, groups, sites, and shared mailboxes kept connected to a clear steward.
- 04
Monthly summary
Completed upkeep, open decisions, and larger work routed to the right next step.
Responsibility in practice
Technical upkeep stops where a business decision begins.
This representative example shows how M365 Care identifies the work, names the decision owner, and sets a follow-up point. It is not customer data.
- Notice the changeA project Team no longer has an active owner.
- Identify the counterpartThe department lead owns the business decision.
- Choose the actionArchive the workspace or assign a continuing steward.
- Confirm follow-upResolve the decision before quarter close.
Exact monthly deliverables
A concise view of work completed and decisions outstanding.
- Prioritized care listRoutine upkeep and open ownership questions.
- Completed careWhat changed, with the reason retained.
- Decision ownersQuestions assigned to the appropriate business counterpart.
- Clear routingWork identified as desk, review, or project scope.
- Monthly summaryA plain account of what moved and what comes next.
Service boundaries
Care is clearer when its boundaries are visible.
Help desk
High-volume end-user requests and urgent break/fix need a desk built for tickets.
Visit M365 Desk ↗Security review
Deep hardening and formal posture assessment deserve a dedicated review scope.
Visit Secure M365 ↗