What we manage

What we manage each month.

This page covers recurring IT administration, the decisions your team still owns, and what you receive each month - without treating every observation as an emergency.

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Recurring scope

Four connected areas of responsibility.

Each area changes at a different pace. We keep routine work, ownership questions, and follow-up responsibilities clear.

People and access
New hires, departures, guests, roles, and the decisions that shape access.
License hygiene
Assignments and changes reviewed against how people actually work.
Shared work
Teams, groups, sites, and shared mailboxes stay connected to a named owner.
Monthly summary
Completed upkeep, open decisions, and larger work routed to the right next step.

Responsibility by lifecycle event

The event starts the work. Ownership closes it.

Where our work ends and your decision begins.

These are representative examples of how work hands off to a decision. They're illustrative, not customer activity.

EventOur actionBusiness decision

JoinerApply the agreed role baseline and record exceptions.Manager confirms access and licence needs.

Role changeReview inherited access, groups, and licences.Manager confirms what stops and what continues.

LeaverRemove access and identify owned resources.Department lead assigns continuing owners.

Workspace closesFlag inactive ownership and retention questions.Business owner chooses archive, transfer, or continued use.

See how professional firms apply the lifecycle See how nonprofits apply the lifecycle

Responsibility in practice

Noticed, named, decided, followed up.

Technical upkeep stops where a business decision begins.

Notice
Notice the change
A project Team no longer has an active owner.
Name
Identify the decision owner
The department lead owns the business decision.
Decide
Choose the action
Archive the workspace or assign a new owner.
Follow up
Confirm follow-up
Resolve the decision before quarter close.

Exact monthly deliverables

A concise view of work completed and decisions outstanding.

Priority listPrioritized task list. Routine upkeep and open ownership questions.
CompletedCompleted work. What changed, with the reason retained.
OwnersDecision owners. Questions assigned to the right person in your business.
RoutingClear routing. Work identified as desk, review, or project scope.
SummaryMonthly summary. A plain account of what moved and what comes next.

Service boundaries

This works better when the boundaries are visible.

M365 Desk and Secure M365 are related services under common ownership with M365 Care.

This service
Ongoing administration
Tenant ownership, routine hygiene, continuity, prioritized work, and a monthly summary.
Route out
Help desk
High-volume end-user requests and urgent break/fix need a desk built for tickets.
Visit M365 Desk ↗
Route out
Security review
Deep hardening and formal posture assessment deserve a dedicated review scope.
Visit Secure M365 ↗

Four connected areas of responsibility.

People and access

License hygiene

Shared work

Monthly summary

Where our work ends and your decision begins.

Technical upkeep stops where a business decision begins.

Notice the change

Identify the decision owner

Choose the action

Confirm follow-up

A concise view of work completed and decisions outstanding.

This works better when the boundaries are visible.

Ongoing administration

Help desk

Security review

Send us the recurring IT work that keeps falling through the cracks.