Is M365 Care affiliated with Microsoft?
No. M365 Care is an independent service and is not affiliated with or endorsed by Microsoft Corporation. Microsoft 365 is a trademark of the Microsoft group of companies.
Questions and answers
The service, without the fine-print fog.
These answers keep the service boundary visible. Questions that depend on your infrastructure belong in a scoping call, where context can be considered honestly.
Build a tenant briefIs this a help desk?
No. M365 Care centers infrastructure support, maintenance, continuity, and recurring operating decisions. High-volume end-user tickets need a desk designed for that workflow.
Is this a security audit?
No. Care can keep ordinary configuration and ownership questions visible, but deep hardening or formal assessment needs a dedicated scope.
What happens every month?
The cycle reviews infrastructure changes, prioritizes routine maintenance, completes agreed upkeep, and summarizes what was updated and what still needs a decision.
Do you promise a response time?
No response-time claim is made on this public site. Any service expectations must be confirmed in the engagement scope.
Are projects included?
Not by default. A migration, rollout, historical cleanup, or other defined transformation may need a separate project scope.
Why is pricing in CAD?
Our published starting rates are $39 and $49 CAD per user per month. We are Canadian-operated and bill in CAD, so the currency is stated plainly rather than left for you to infer.
What should we prepare?
Approximate team size, who owns your IT infrastructure today, recurring operational friction, and any known project or review are enough to begin.
A question about your infrastructure?